Services

Techvizer, we provide professional IT support & IT Outsourcing services that you can trust! Ensuring businesses have cost-effective, reliable, and unlimited IT assistance.

Contractual IT Services - Types of Our SupportPLUS Services

The Key Benefits Of IT SupportPLUS: - In KL & Selangor

• SupportPLUS - 12 months of IT SUPPORT SERVICES with Man Hour Support (MHS) Token
  

  Fast, Reliable support built on strong relationship, IT support services with Man Hour Support (MHS) token gives you peace of mind for the entire year. Our goal is to minimize any disruptions in your IT system, ensuring that your business runs smoothly with minimal interruptions and as well as delivering trusted services proven by our customer and partners.

• SupportPLUS - 12 months of IT SUPPORT SERVICES with Maintenance Program
  

  Hardware Maintenance - Covers labor, parts, and advanced hardware replacement; excludes OS and software support.

  Comprehensive Maintenance - Includes labor, parts, advanced hardware replacement, and selected software/OS support.

  On-Demand (Adhoc) - Incident-based hardware support without SLAs or dedicated helpdesk.

  Spare Part - Provides specific spare parts based on customer requests.

  	Basic	Standard	Advanced
  Support Services	8 hours x 5 days a week	8 hours x 5 days a week	24 hours x 7 days a week
  Response Time (Phone or Remote)	4h	2h	1h
  Onsite Service Coverage	NBD (Cut off time request 2pm)	NBD (Cut off time request 2pm)	2h (24 hours On Call)
  Incident (Onsite Support Per Year)	Not Available	Up to 2x	Up to 10x
  Telephone, email, and web-based support	Unlimited	Unlimited	Unlimited
  Problem Diagnosis and Remediation Support (By Remote)	Up to 2x	Unlimited	Unlimited
  Dedicated Service Delivery Manager (SDM)	Not Available	Not Available	Available

• SupportPLUS - 12 months of IT SUPPORT SERVICES with Managed Services Plans
  

  Outsourcing your IT to a managed services provider ensures:

  1. Best System Design
  2. Best Architecture
  3. Increase productivity/efficiency through Best Industry Practice
  4. Save Time / Save Cost on IT skills acquisition
  5. Minimized Down Time

  Whether you need remote IT support, on-site troubleshooting, or phone consultations, our skilled IT professionals swiftly diagnose and resolve PC/Laptop, server, network, and system issues.

  Basic

  ---

  • IT administration & support services

  • PC & notebook troubleshooting

  • Wi-Fi connectivity maintenance

  • Internet & virus checks (Malware)

  • Setup of new desktops/PC

  • Adding new user profile to new users or migration of user profile to another device

  • User & permissions setting

  • Folder security & access

  • Unlimited remote support

  • Onsite support service & maintenance to ensure all systems work effectively (optional)

  Standard

  ---

  • IT administration & support services

  • PC & notebook troubleshooting

  • Wi-Fi connectivity maintenance

  • Internet & virus checks (Malware)

  • Setup of new desktops/PC

  • Adding new user profile to new users or migration of user profile to another device

  • User & permissions setting

  • Folder security & access

  • Network devices maintenance

  • WAN & LAN network security

  • Server & NAS maintenance

  • Unlimited remote support

  • Onsite support service & maintenance

  • Firewall network Security & management

  Call Us For Customizations